Reference

Terms and Conditions That Govern Your Account

These terms form the binding agreement between you and kurlasatta the moment you open an account and access our lobby, whether you are connecting via UPI, Paytm, or…

Applies to all India accountsUPI, Paytm, PhonePe coveredJurisdiction-dependent accessAccount-holder rights includedUpdated when rules change

Explore the Lobby Read FAQ

What These Terms Actually Cover

kurlasatta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating and using an account on kurlasatta, you confirm that you have read, understood, and agreed to these terms in their entirety. Our terms cover account creation, wallet management, fund deposits and withdrawals through UPI, Paytm, and PhonePe, use of the game lobby, and any

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promotional activity we run. They also address how we collect and store data, how disputes escalate, and what happens if either party needs to end the relationship. Access to specific features depends on where local law permits their use, and some lobby sections may be restricted
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in certain Indian states. We amend these terms when our services or applicable regulations change, and we aim to notify you in advance of material changes via the email address on your account. If you continue using your account after an amendment takes effect, that continued
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use constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT AND ASSISTANCE

How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they have been applied to your account, our support team is available through the channels…

Live Chat Open the chat widget from any page on kurlasatta and connect with our support team in real time. We handle account, terms, and wallet queries through this channel seven days a week.

Email Support Send a detailed query to our support address for terms clarification, data-access requests, or formal complaints. We aim to reply within one business day with a reference number for your case.

Help Centre Our self-service help section carries plain-language explanations of key clauses, account-closure steps, and how to submit a data-correction request without waiting for an agent.

HOW WE HANDLE YOUR DATA

Security, Retention, and Your Rights Under These Terms

These six points summarise how kurlasatta protects your account data, what we keep, for how long, and how you can request changes or corrections at any time.

Account Security

We use two-factor authentication on login and encrypt all wallet transactions. If we detect unusual activity on your account — such as a login from an unrecognised device — we freeze access and contact you immediately at your registered email.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections are visited most. You can adjust cookie preferences in your account settings at any time without affecting core functionality.

Data Retention

Transaction records, including UPI and Paytm deposit history, are retained for the period required by applicable Indian law. After that period, personal identifiers are removed from our live databases, though anonymised aggregate data may remain for internal reporting.

Requesting Changes

You can request a correction to your personal details — name, email, phone number — through the account settings page or by contacting support via live chat. Address changes linked to KYC documents require a fresh document upload before they take effect.

Account Closure

You may close your account at any time by submitting a written request through live chat or email. Any remaining wallet balance is refunded to your original payment method — UPI, Paytm, or PhonePe — within three to five business days of closure confirmation.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, you can escalate to our compliance team via email with your account ID and a description of the issue. We aim to issue a formal written response within five business days.

Common Questions About Your kurlasatta Account Terms

These are the questions we receive most often about the terms that govern accounts on kurlasatta. If your question is not covered here, reach us via live chat or email for a direct answer.

The terms take effect the moment you complete account registration. By proceeding through account creation, you confirm you have read and accepted every clause, including those governing wallet activity and lobby access where local law permits.

We send a notification to your registered email address before material changes take effect. A version date also appears at the bottom of this page so you can compare the current text against the version you originally accepted.

Yes. All wallet activity — including deposits through UPI, Paytm, or PhonePe and any subsequent withdrawals — falls within the scope of these terms. The payment-method section outlines processing timelines and refund rules in more detail.

Personal data linked to your closed account is retained for the legally required period under applicable Indian law, then stripped of identifying details. You may request a copy of your data before closure by contacting our support team via email.

Yes. Email our compliance team with your account ID and a clear description of the decision you are disputing. We will issue a formal written response within five business days, along with details of any further escalation path available to you.

The same terms apply across the entire lobby — live tables, slots, sportsbook markets, and any game from our partner studios. However, access to specific sections depends on where local law permits their use, which may vary by Indian state.

Minor corrections like email or phone number can be made in account settings or via live chat. Changes tied to your KYC identity documents require you to upload a new verified document before we can update the records on our end.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Security, Retention, and Your Rights Under These Terms

Account Security

Cookie Policy

Data Retention

Requesting Changes

Account Closure

Dispute Resolution

Common Questions About Your kurlasatta Account Terms

01 When do these terms come into effect for my account?

02 How will I know if the terms have been updated?

03 Do these terms apply to deposits made via UPI, Paytm, and PhonePe?

04 What happens to my data if I close my account?

05 Can I dispute a decision made under these terms?

06 Is access to all lobby sections covered by the same terms?

07 How do I request a correction to my account details?

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